installer says that Key-override-all is defective

Question

I had a rs-160-edp+ v-2.0 installed by a local insaller and he is telling me that the key-overide-all is causing my 2009 ford escape hybrid to resart and that it is defective and I need to replace it .  The vehicle wil lsart but it stops runing after about ten seconds and then restarts.

Answer 1

Doesn't sound like a transponder issue. In those 10 seconds does the engine start or vehicle is only in ready mode ?

Comments

It starts again and then shuts down and does this 3 times.

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I haven't seen the vehicle and your installer did so pretty hard to say but with the information you are giving me I don't think the key override all is the problem here.

If the car doesn't see transponder it would not start at all.

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place the key in the IGN and remote start.. does car stay running?